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Warranty Policies

Effective Date: 22nd October, 2025
Company: Qneuro India Private Limited.
Product: NeuroState Research

We want your experience with the NeuroState Research to be smooth and worry-free. Here’s the quick guide to how we support you:

Warranty

  • 1-year limited warranty on manufacturing defects.
  • Covers repairs and replacements if eligible.
  • Excludes accidental damage, wear & tear, or unauthorized modifications.

Repairs & Service (Post-Warranty)

  • We’ll continue to support you after the warranty.
  • Options: Repairs, battery replacement, or discounted out-of-warranty replacement.
  • Repairs come with a 90-day service warranty.

How to Reach Us

Tip: Keep your proof of purchase and the product’s serial number handy when contacting us — it helps us serve you faster.

At Qneuro India Private Limited, we are committed to ensuring that every customer has a positive experience with the NeuroState Research. To help you understand your rights and our responsibilities, we have outlined our policies on Warranty, Repairs & Service below.

1. Limited Warranty Policy

1.1 Coverage

The Neuro-State Research is covered by a one (1) year limited warranty against defects in materials and workmanship under everyday use from the date of original purchase. 

During this period, Qneuro India Private Limited will, at its discretion:

  • Repair the Product using new or refurbished parts,
  • Replace the Product with a new or refurbished unit, or
  • Refund the purchase price if repair or replacement is not feasible.

1.2 Exclusions

This Limited Warranty does not cover:

  • Accidental damage, misuse, abuse, or neglect.
  • Unauthorized modifications or repairs.
  • Cosmetic wear and tear, including scratches or dents.
  • Battery capacity reduction due to normal usage.
  • Consumables or third-party accessories.

1.3 Warranty Claims

  • Contact support at support@qneuro.com.
  • Provide proof of purchase and details of the issue.
  • Obtain an RMA number and follow the shipping instructions.
  • Upon receipt, the Product will be inspected, and warranty service will be provided if eligible.

1.4 Replacement & Repair Terms

  • Repaired or replaced Products are covered by the remainder of the original warranty or 90 days, whichever is longer.
  • Replacement units may be new or refurbished.

2. Repair & Service Policy

2.1 Scope

This Policy applies to Products that require service after the Warranty Period has expired or to issues not covered under warranty.

2.2 Service Eligibility

  • Service is available for Products with a verifiable serial number and proof of purchase.
  • Products repaired by unauthorized providers may be deemed ineligible.
  • Service may be declined if the Product is beyond economical repair.

2.3 Service Options

  • Repair Service: Functional restoration with new or refurbished parts.
  • Battery Replacement: Replacement for worn or degraded batteries.
  • Out-of-Warranty Replacement: A replacement unit at a discounted price when repair is not feasible.

2.4 Costs

  • A non-refundable diagnostic fee may apply and will be credited toward approved repairs.
  • Customers will receive a repair estimate (parts, labor, shipping) before service begins.
  • Payment in full is required before the return of the serviced Product.

2.5 Service Warranty

  • A 90-day service warranty covers repairs and replaced parts.
  • This service warranty does not extend or renew the original Product warranty.

2.6 Turnaround Time

Service times vary based on complexity and parts availability. Estimates will be provided upon diagnosis.

3. Limitation of Liability

  • The Company’s total liability under these policies shall not exceed the original purchase price of the Product.
  • Qneuro India Private Limited shall not be held liable for indirect, incidental, or consequential damages, including but not limited to loss of data, profits, or personal injury.

4. Governing Law

These policies are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

5. Contact Information

For inquiries regarding returns, warranty, or repairs, please contact:
Email: support@qneuro.com
Address: #10, Taas Mahal, 1st Floor, Red Cross Road, Egmore, Chennai – 600008